Refund policy

Patina Living Return and Refund Policy

Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, please contact us within 14 days after the last item in your order is delivered so we can help promptly. This request window does not limit any statutory rights or remedies. Sign in to your Patina Living account and select Return items on your order, or email maitrantien999@gmail.com with your order number and a description of the issue. Include photos of the item and packaging if available. Patina Living covers return postage if we require the item back for an approved claim. There is no restocking fee.

Change of mind and statutory cancellation rights
We do not offer voluntary change-of-mind returns. If your order is delivered to the EU or the United Kingdom and you have a statutory right to cancel, you can notify us within 14 days after delivery, without giving a reason. For an order delivered in parts, the period generally starts when the last item is received. Email maitrantien999@gmail.com with a clear statement that you wish to cancel and your order number. Send the goods back within 14 days after notifying us, unless we agree to collect them or waive the return. Statutory exceptions may apply, for example to goods made to your specifications or clearly personalized. Those exceptions do not affect your rights for faulty goods.

Where to send a return
Contact Patina Living for the correct address and instructions for your order. When our fulfillment partner accepts the return, we will direct you to that partner. If the partner does not accept the return and the item needs to be sent back, Patina Living will provide its own designated return address in Vietnam. Please do not use the address printed on your parcel unless we confirm it is the correct return address. When you exercise a statutory right to cancel, you are responsible for direct return postage only if we disclosed that cost responsibility before purchase and applicable law permits it. Otherwise Patina Living covers it.

Refunds
We issue refunds to the original payment method unless you expressly agree to another method. For a valid statutory cancellation of an entire order, we also refund the original standard delivery charge, excluding any extra charge for a delivery option you chose above standard delivery. We process statutory refunds within the applicable deadline. Where permitted and a return is required, we may wait until we receive the goods or evidence that you sent them, whichever comes first. We may also issue a refund without requiring a return. Your payment provider may take additional time to post the credit.

Nothing in this policy limits rights or remedies that cannot be waived under applicable law.